1. About these Terms
These Terms of Service ("Terms") govern your access to and use of Monolith, an AI workforce service operated by Zap Group LLC d/b/a Raava Solutions ("Raava," "we," "us," or "our"). By accessing or using Monolith (the "Service"), you agree to be bound by these Terms. If you do not agree, you may not use the Service.
2. The Service
Monolith is a managed service in which Raava designs, deploys, operates, monitors, and maintains AI agents on your behalf, configured to perform workflows you approve during onboarding. Specific deliverables, agent scope, supported integrations, and reporting cadence are defined in your individual order or statement of work ("Order").
3. Eligibility & account
You must be at least 18 years old and have the legal authority to bind the entity you represent. You are responsible for the accuracy of information you provide, for safeguarding any credentials we issue, and for all activity under your account.
4. Customer data & ownership
You retain all right, title, and interest in any data, content, documents, files, credentials, or materials you or your agents transmit to or generate within the Service ("Customer Data"). You grant Raava a limited, non-exclusive, worldwide license to access, process, store, and use Customer Data solely as necessary to provide the Service, comply with law, and improve service reliability and security.
Raava will not sell Customer Data and will not use Customer Data to train third-party foundation models without your explicit written consent.
5. Acceptable use
You agree not to use the Service to:
- violate any law, regulation, or third-party right;
- send spam, phishing, malware, or fraudulent communications;
- infringe intellectual-property or privacy rights;
- process content depicting minors in a sexual context, or any content that is illegal in the jurisdiction where you or your end users reside;
- reverse-engineer, decompile, or attempt to extract the underlying source code of the Service;
- resell, sublicense, or white-label the Service without a separate written agreement; or
- interfere with or disrupt the integrity, performance, or security of the Service.
We may suspend or terminate access for any violation of this section, with or without notice depending on severity.
6. Fees, billing & subscription
Fees, billing cadence, and payment terms are set out in your Order. Unless otherwise stated, fees are non-refundable, payable in U.S. dollars, and exclusive of taxes. Late or unpaid amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. We may suspend the Service for non-payment after reasonable notice.
7. Confidentiality
Each party agrees to protect the other's Confidential Information using at least the same care it uses for its own confidential information of similar sensitivity, and not to use or disclose Confidential Information except as necessary to perform under these Terms or as required by law.
8. Service availability & warranty disclaimer
We use commercially reasonable efforts to keep the Service available and to operate it in a workmanlike manner. The Service is otherwise provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise. Raava expressly disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. AI-generated outputs may be inaccurate, incomplete, or unsuitable for a particular purpose; you are responsible for reviewing outputs before relying on them in business decisions or external communications.
9. Limitation of liability
To the maximum extent permitted by law, in no event will either party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, whether based in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages. Each party's aggregate liability under these Terms will not exceed the total fees paid or payable by you to Raava in the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater.
10. Indemnification
You will defend, indemnify, and hold harmless Raava and its officers, directors, employees, and affiliates from any third-party claim arising out of or related to (a) your or your end users' use of the Service in violation of these Terms or applicable law, (b) Customer Data, or (c) your breach of any representation, warranty, or covenant under these Terms.
11. Term & termination
These Terms remain in effect while you have an active Order or are using the Service. Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination (including Customer Data ownership, confidentiality, disclaimers, limitation of liability, and indemnification) will survive.
12. Changes to the Service or these Terms
We may modify the Service or these Terms from time to time. We will provide reasonable advance notice of material changes by email or through the Service. Continued use after the effective date of any change constitutes acceptance of the updated Terms.
13. Governing law & dispute resolution
These Terms are governed by the laws of the State of Florida, U.S.A., without regard to conflict-of-laws principles. The parties agree to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, for any dispute arising out of or related to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.
14. Miscellaneous
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force. These Terms, together with your Order and our Privacy Policy, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements on the subject. Failure to enforce any right or provision will not be a waiver. You may not assign these Terms without our prior written consent.
15. Contact
For questions about these Terms, contact us at contact@raavasolutions.com.